If you’ve been an adult for a number of years, you’ve probably held a few jobs. Most of us experience our first around the age of 16. Maybe it was at a fast food restaurant manning (or womaning) the deep-fryer. Or perhaps we’ve stocked shelves or babysat for a few dollars. Or maybe even performed with a children’s theatre troupe acting in puppet shows of Aesop’s Fables. (My Country Mouse brought kindergarteners to tears…in a good way). As time moves on we move onto other occupations or positions, but what our different jobs have in common is reporting to a person in command (unless we’re self employed, then we have to talk to ourselves. See my second posting on reflection) If we’re lucky the boss is a fair and judicious person. Someone we can look up to and possibly emulate. But unfortunately, this is not always the case. One would think to become an individual in charge of others one would possess great people skills; a knack for communicating, motivating, or a large, flat hand, not unlike a flipper, for patting backs. But we live in an imperfect world occupied by imperfect individuals. Communicating with someone, a difficult someone, on your own social or employment level is challenging. But communicating in a productive, mutually beneficial way with a difficult boss can be extremely stressful and is potentially filled with metaphorical landmines which can cause you to loose a metaphorical limb or other parts of your anatomy, possibly your metaphorical buttock.
Today I‘ll illustrate communicating with a difficult superior by sharing a session with a past patient. I’ll call this patient “Larry”. Larry had the type of boss I refer to as The Intimidator. (The Intimidator is territorial and takes pleasure watching others squirm.) Larry’s Intimidator had an icy stare, an air of superiority and was prone to barking orders through his bushy mustache. Complements, if given, were back handed. “Gentlemen, Larry’s found a way to cut costs on supplies. I guess that’s easy for a guy who buys his ties at the 99 cent store! Har! Har! Har!” Any time Larry had a meeting with The Intimidator he’d break out in a sweat and begin stammering over a subject he knew inside and out. He was at wits end. He had fantasies of strangling his boss with his “99 cent tie”. He was afraid he’d slip one day and let all his anger out and lose his job. So we used a little role playing to help him work through his frustrations and find a way to bridge the communication gap with The Intimidator.
[“Larry” has granted me permission to use stills from our taped therapy session.]
We began with Larry sharing his frustrations.


We then role played a scenario. I suggested his yearly review. I began by asking Larry what he felt his biggest accomplishment was during the year. As Larry spoke I displayed typical behavior of an Intimidator. I ignored him.

This caused Larry Stress.

I interrupted him and asked why I should keep him with the company. As his stammered through his answer, I interrupted again and asked if he thought he deserved a raise.

I then went in for the kill and berated his inability to answer.

And the flood gates opened.



[Don’t be alarmed, I’m a certified, 100% cotton, role playing therapist. I was not hurt during this session. Although Larry was surprisingly strong for such a soft spoken person]
At this point the camera malfunctioned due to Larry wrestling me to the floor and taking out the stand.
But this was good. Larry was able to release his pent up frustrations in a safe, non-judgmental environment. Now I could rein him in and teach him more constructive forms of communication. For example, I had him practice answering remarks like, “Your report’s late!” by replying; “I apologize, sir, but I know accuracy is important to you so I wanted to thoroughly review my work before handing it in.” At first Larry felt a slight gagging sensation, and you may also, but stay on coarse. When The Intimidator criticizes your work, simply nod your head, put on a thoughtful expression and let him or her know you appreciate their insight. In other words, humor them. If it helps to think of them as a slightly brain damaged individual, someone who can’t write his or her own name, than by all means, do so. Visualization is a very useful tool. Overall, be positive. After a while they’ll realize you’re impervious to their criticism and they’ll leave you alone. Practice, and in no time you’ll have an arsenal of responses with which to deflect your boss’ negativity.